Open a case with PayPal and/or file chargeback with your bank. You can chat with other members about anything to do with buying on eBay. Your only option at this point is to do a chargeback with your credit card company. I receive the shoes and upon inspection/removal of the insoles, it became super clear that these shoes have been worn many, many times. They also must be sold to a buyer located in the continental US. Jewelry shipped to addresses outside of the U.S. (including unincorporated territories and armed forces postal locations) will not be covered by the program. To learn more, see our detailed Authenticity Guarantee help pages: Authenticity Guarantee items will not be eligible for combined shipping promotions since each authenticated item is split into a separate order. Jewelry shipped to addresses outside of the U.S. (including unincorporated territories and armed forces postal locations) will not be covered by the program. Learn more about our. The pictures completely neglected any neon green anything. Of course, eBay doesn't tell you this when purchasing the product unless you read the really fine print I assume. If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. It was, but I quickly realized the pictures on eBay leave out extremely important aspects of the shoes. Tough judgment call for the authenticator. I couldn't, they were not in the pictures at all. There is no opt in or opt out option. Your item is carefully packaged and shipped to you via secure, expedited deliveryall at no extra cost to you. US buyers pay a flat $14.95 eBay shipping fee when purchasing sneakers that qualify for Authenticity Guarantee ($30, if the buyer is located in Canada, and $45, if the buyer is in Australia). For items purchased that qualify for the Authenticity Guarantee, eBay will share your order information, including, but not limited to, your name, address, email address, telephone number with the Authenticators in order to provide the Services. Buyers can narrow down their item searches using the filters on the left-hand side of the eBay search results page. What items are eligible for eBay Authenticity Guarantee? Yes, they are a scam. It's worth noting that eBay takes a 20% . From there, independent experts authenticate, price, and list your items for sale on eBay Authenticate. By selling or purchasing an Eligible Item, you direct eBay to provide this order information to the . Trading Cards have a more limited return window. Once the item has been re-authenticated, it will be returned to you and the buyer's refund will be processed. I guess one solution is to avoid buying from the intentionally vague sellers and buy from sellers who accept returns and/or properly describe the condition of their items. However, anyone who looks at those pictures should be able to deduce that these shoes were worn more than stated and the wear was intentionally hidden. Select in-demand models from the following list of brands are eligible for Authenticity Guarantee. To maintain that trust, we expect all members to treat each other with respect. Why can't I see the buyer's shipping address? eBay makes it look like the authenticity guarantee is there to help you, but really what it does is make it impossible to contact the seller or return an item even if there are legitimate concerns. Ive been seller for 9 years. There is no opt in or opt out option. Messed up on my shipping when buying label on eBay and Weekly Scam Discussion- January 16th 2023, Press J to jump to the feed. Have you even received the item yet?????? For all the details of how eBay Money Back Guarantee works - what's covered, what's excluded, and what buyers and sellers need to do - please read our full policy. The latest date for the buyer to report that the item hasn't arrived is 30 calendar days after the latest estimated delivery date or 7 calendar days after the event date, whichever is later. This program is terrible. The seller may exclude original shipping costs from the refund. Per the seller's return policy in the listing Cars and other motor vehicles are typically high-value items, so we have some additional guidelines in place to make these transactions go smoothly and to protect our buyers and sellers. They also must be sold to a buyer located in the continental US. Items with the Authenticity Guarantee checkmark automatically go through our authentication process, so you know youre getting exactly whats described in the listing. In most instances, we will notify buyers and sellers with an, Open duplicate claims using other resolution methods, or, Engage in fraudulent or abusive buying behavior, or, Colluding with a seller to wrongly declare an item's value for customs, Filing a chargeback after receiving a refund, Claiming an item was not received when there is proof of delivery to the address provided on the, Falsely claiming an item was not as described, Opening duplicate cases using other buyer protection programs, Returning an item other than the original item received, Using or damaging an item and then returning it, We may provide buyers and sellers with access to each other's contact information in accordance with our, eBay Money Back Guarantee is not a product warranty, For items shipped through the Global Shipping Program, the program's, In certain situations, eBay may open a case on behalf of a user and decide the outcome immediately. Please respond to them for follow-up on your specific case. Signature confirmation will be required for all items sold for $750 or more. Please pay within 24hrs of sale (reach out to me if there are any problems). Copyright 1995-2023 eBay Inc. All Rights Reserved. Proof of delivery for returned items Currency exchange rate applied to refunds. There will not be an option to appeal these cases, as the appeals have already been denied. One of the foundations of the eBay experience is the level of trust between all members of the eBay community. . In some cases, eBay may automatically accept the return on the seller's behalf. If the listing states that the seller offers returns, the buyer may return the item for any reason, including if they change their mind about the item ("remorse" returns). Something went wrong. Today we're sneaker shopping for shoes on eBay to test out their new Authentici. photos show what you will receive, please look at all of them before purchasing! Buyers will see the badge in the search results page, the view item page, the checkout page and their Purchase history page. After all, those two genres are among the most common and sought-after high-end cards. How to add Authenticity Guarantee to your eBay listing for sneakers - YouTube 0:00 / 2:00 How to add Authenticity Guarantee to your eBay listing for sneakers Chris34011 6 subscribers. Just don't purchase sneakers through eBay anymore. If a buyer wants to return an authenticated item, your return policy as stated in the listing will apply. We require all of the following to prove a successful return delivery: If the party responsible for return shipping does not use a tracked service that meets these requirements, a case may be decided against them if the returned item doesn't arrive. My entire apartment smells like axe body spray as well. To be eligible, sneakers must be sold on ebay.com by a seller located in the US, to a buyer with a US shipping address. eBay may step in without the buyer asking, if the seller didn't respond to the return request. The name of the authenticator doesnt strike me as reassuring. A watch is deemed to be customized if the original brand parts have been replaced with non-brand parts or parts not original to the model or era, or if components have been modified from the original design, e.g. Once the seller has accepted the return, or 3 business days after the request date, 21 business days after the request date, if the seller never responded, 10 business days after the refund deadline has passed, if the seller is issuing a refund, Evidence that the buyer and seller have each met their, Whether the seller breached eBay policies when listing the item, Whether the item can be shipped back to the seller, The seller will be required to reimburse eBay for the amount of the refund, and, The buyer may not be required to return the item, If the seller doesn't offer returns, the buyer must request a return no later than 3 calendar days after the, If the seller offers returns, the buyer must request a return within the seller's stated return window, The use was necessary to determine the quality or functioning of the item, or the damage was the result of that use, The buyer must request a return but may not be required to ship the item back to the seller. What items are eligible for eBay Authenticity Guarantee? If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. How it works for ungraded cards. 3. Something went wrong. - edited Visit our Authenticity Guarantee page for buyers - opens in new window or tab. Purchased on eBay as authentic I made a purchase on ****. SecretAsianMan42069 1 yr. ago Every ungraded card over $750 goes to this service? Buyers and sellers are subject to the eBay Money Back Guarantee or other buyer protection policy (if available) of the site where the buyer completed checkout, regardless of the eBay site used to list the item or the registration details of the buyer or seller. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. Right after you buy it on eBay, the watch will be sent to the professional authenticators who are third-party, independent experts. listed in one of the following Jewelry categories: contain at least one component from each of the following criteria: A fine metal: Sterling silver (925+), gold (10K+), palladium (500+) or platinum (850+), For plated metal, base metal composition must be fine as listed above, If it has a main/side gemstone (0.20ctw or more/per stone) it must be one of the following. If an authenticated item is eligible to be returned, the buyer will be asked to ship the item back to the authentication facility for inspection to ensure that the item is being returned in the same condition. We require all of the following to prove a successful on-time delivery: We strongly recommend purchasing shipping insurance for high value orders. Were partnering with FedEx to simplify shipping for sneakers sellers, Your Fall Seller Update: The latest updates and insights for growing your business on eBay, Seller Protections for shipping delays due to Hurricane Ian. Once the item has been re-authenticated, it will be returned to you and the buyer's refund will be processed. There is no opt in or opt out option. When returning an item, the buyer will send it back to the authenticators who will check that the item is still in the same condition and has all relevant accessories. Buyers can narrow down their item searches using the filters on the left-hand side of the eBay search results page. It's very annoying. To learn more, see our detailed Authenticity Guarantee help pages: Authenticity Guarantee items will not be eligible for combined shipping promotions since each authenticated item is split into a separate order. If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. Eligible sneakers will automatically display the Authenticity Guarantee check mark in the search results and in the top right corner of the item page. Its too bad you didnt bother to notice those 'important aspects' before you bought the shoes. Eligible sneakers will automatically display the Authenticity Guarantee check mark in the search results and in the top right corner of the item page. I would be up that guys ass getting at LEAST partial refund on that bs. If a buyer reports that they didn't receive an item or requests a return, or eBay steps in on an eBay Money Back Guarantee case, a seller's funds may be held by eBay as outlined in the User Agreement and Payments Terms of Use - opens in new window or tab. Brand X contracted with the cheapest supplier to produce goods. Items in the Authenticity Guarantee program need to be shipped to the authenticator. Is there anything I can do here? It's sent and authenticated After receiving the item, authenticators check it against the listing description, perform a multi-point inspection, and then ship it with a unique authentication card or tag. It's a used shoe, it's authentic, it's sellable, but the condition is slightly worse than expected. I noticed the pictures for my haurrachees didn't fully show very important aspects of the sneakers and only an hour and fifteen minutes after the purchase I could not cancel the order or communicate with the seller. I contacted eBay to say that the shoes were not as described and my case was immediately closed in favor of the seller. Sneakers shipped to Canadian or Australian addresses will also be eligible, if the listing is final sale. Once the item has passed inspection it will be shipped to the buyer. If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. The latest date for the buyer to request a return is 30 calendar days after the estimated or actual delivery date or 7 calendar days after the event date, whichever is later. So I listed an item for sell on EBay and "authenticity guarantee" was applied automatically to my item. Sellers can find the estimated delivery information that was provided to the buyer at the top of their Order details page. I can explain it to you but I cant understand it for you. Authenticity Guarantee lets you shop with Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will also not be eligible. 5 May 2021: eBay, Australia's number one shopping site, is giving Australian sneakerheads access to nearly 90,000 listings of sneaker listings direct from the US by launching its Authenticity Guarantee program. All sales are final. Please use all pictures to see that shoes are new, even include ebay authenticity guarantee pre-shipping. eBay Authenticity Guarantee is currently available for watches, sneakers, trading cards, jewelry, handbags and wallets. Have a blessed day. The price points are expected to go down to $250 and over eventually. If the item is returned used, damaged, or missing parts, some sellers may deduct the loss in value from the amount refunded to the buyer. Buyers can find estimated delivery information in their Purchase history. Top grading professionals verify every detail of every card. Holy Foul Feet Batman!!! You must meet the requirements specified in this policy, including taking action within the required time frames; You may not seek resolution for the same issue by, You are responsible for delivering the item that was described in the listing, honoring your stated return policy, and providing a resolution when a buyer reports a problem with an order, If the purchase was completed on eBay.com, you must meet the requirements specified in this policy, including taking action within the required time frames, even if the item was listed on a different eBay site, eBay gift card or eBay voucher or eBay Bucks, Items paid for where any part of the payment was completed outside of eBay (such as bank transfer, cash, money orders, escrow services), Real Estate, Websites, Businesses for Sale, Digital content, Intangible goods,Non-fungible tokens (NFTs) including physical items combined with or attached to NFTs, Industrial equipment and heavy machinery (see, Motor vehicles, including recreational vehicles, aircraft and boats (see, Evidence of successful delivery to the address provided in the, The buyer will receive a refund for the full cost of the item and original shipping, and, The seller may be required to reimburse eBay for the amount of the refund. If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. How can buyers search for Authenticity Guarantee items? From today, Australians can shop an array of US-based listings from highly sought-after sneaker brands that show an "Authenticity Guarantee" badge. It's yours If the buyer returns your item, the authenticators inspect it before sending it back to you. Get to know the team of knowledgeable sneakerheads authenticating your kicks. They are made in more than one factory and with different tooling. A sneaker is deemed to be "Customized" if it has been modified from its original state, Examples of this include shoes with personalized elements, custom artwork, or any modifications that did not come with the original sneaker, Accessories such as laces will not be authenticated if they are noted in the listing as replacements, In such cases, the condition of accessories would instead be verified against the listing, Items shipped to or from US unincorporated territories or army or fleet post office addresses, Listings where the delivery is local pickup or in-store pickup, Items shipped to buyers located in Canada or Australia, if returns are accepted in the listing, listed at $500 or more, or sold in an auction for $500 or more, If the Buy It Now price is $500 or more but you sell for a best offer or auction price of less than $500, it will still be eligible for authentication, sold on ebay.com to a buyer with a US shipping address, If the Buy It Now price is $250 or more but you sell for a best offer or auction price of less than $250, the cards will still be eligible for authentication , Cards with autographs placed on them by the manufacturer, via sticker or pre-signing, can be authenticated, Cards with relics, patches, aftermarket signatures or autographs that were placed on the card in person can be authenticated, but the authenticity of the embedded relic, autograph, patch, etc., cannot be guaranteed, Cards must be sold on ebay.com by a seller located in the continental US to a buyer located in the continental US, Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, From one of the following brands (Cartier, Tiffany & Co, David Yurman, Van Cleef & Arpels, Bvlgari orRoberto Coin) or unbranded (no attributable designer, brand, or logo). 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