Right, because Ticketmaster is owned by Live Nation, which owns all the venues, and that is all part of the same company that owns SiriusXM, which promotes the things on the radio. He, like Taylor, is brilliant at understanding where the culture is at and how to say or do something on the edge of acceptability within certain communities, to then cause uproar, backlash, and embrace. Invitations will be staggered by tour dates in each city. Not just because of this holdup, but because they realize that this is the place where they are going to monetize. They keep trying to get somewhere else. In this period she withheld albums from streaming at times, and removed her entire back catalog from Spotify. Swifties reported website outages and hours-long waits only to log off empty-handed. Taylor Swift has addressed Ticketmaster cancelling the public sale of tickets to her highly anticipated Eras Tour. Image source: taylorswift. The singer commented on the issue on her Instagram story on Friday, saying that . If you got 15 songs, well, thats a lot more than the nine-song record. There are still cracks in the model, right? Yes, CDs basically tanked because everybody realized, I want to listen to all the music, and I dont really want to pay for it. CDs were expensive. Very much so. She was very hesitant to participate in the new digital era, calling out the ways in which it was set up to exploit artists. "I never could have imagined how insane this whole process has been," one of Swift's fans, Amber Garis, told CBS Mornings. There are all kinds of new ways to participate. She wanted to get better terms, and she was able to use her clout to bring a lot of attention to areas where other artists were also unhappy about some of these streaming arrangements. Additionally, less than 5% of tickets had been sold or posted on the secondary market. One thing that is very funny, as I look back on covering tech for the last 10 years, is how much user growth these companies achieved just by launching in additional countries. Get browser notifications for breaking news, live events, and exclusive reporting. Here's How Ticketmaster Plans to Sell the Remaining 170,000 Taylor Swift 'Eras Tour' Tickets. However, Maffei defended the Live Nation and Ticketmaster merger. Trouble, trouble, trouble Having trouble using Ticketmaster? I feel like I always force you into this every time youre on our show. Over 2 million tickets were sold on Ticketmaster for Taylor Swift | The Eras Tour on Nov. 15 - the most tickets ever sold for an artist in a single day. A second presale for Swift tickets set to begin at 2 p.m. this afternoon has now been rescheduled for the same time tomorrow. Most of them are pooling, some of them are doing pay per stream, but most are not. Its often like the Marvel Cinematic Universe. Please enter valid email address to continue. Sometimes the music disappears. This is just part of a much larger trend of the financialization of music catalogs. Go make a record. It was hard to get national or global distribution without a label. Yeah, major sigh. So, critically, Spotify is just deeply linked to the major labels. I dont think we actually know, but if you were an artist at that time, how much of that money was coming to you? If I had to pick one, I would pick him. Well, if you want to do a 20 best guitar solos of all time conversation, we can start a whole new podcast on that. In her case, she doesnt have any ability to do so because it is owned by a financial family fund that doesnt want to give it to her. Taylor Swift has found the $20 in selling clocks, shoes, and all of the other stuff that shes managed to sell, and now very expensive tour tickets. I think that piece of it is the thing that makes her the most unusual. She has mastered the album release cycle. We were five years into the iTunes era at that point. I think that the listening might shift towards the people who are less interested in music, but, Hey, Im going to put on a chill playlist, and the chill playlist is background to help me study. I think a meaningful amount of revenue could be lost there. Because all the way up to Midnights, she has been a master of marketing an album, but nobody knew at the time that this was going to happen. Earlier that morning, Liberty Media CEO Greg Maffei (Liberty owns part of Live Nation, of which Ticketmaster is a subsidiary), had blamed the situation on the "massive demand" for Swift tickets during an interview with CNBC. She has not yet had to make that turn, but the midline artist is desperate for the next thing they can sell. The question is, do we keep listening in this way? . Charlie, this was great. Lets say Spotify has 100 subscribers, just to make it easy. People are still buying songs for 99 cents on iTunes, and people are still buying CDs in order to rip them onto their computers. I mean, depending on what happens in the stock market in the coming year, I think its very possible that they become an acquisition target for a tech company that needs a streamer. Ticketmaster said it saw a "historic demand for tickets" during Taylor Swift's presale Tuesday. They already have leverage. She has inhabited a lot of them and been able to go with the changes in a way that many artists have not. In less than an hour of availability, the ticketing platform's servers were "unable to answer", with . If music was working, you could keep leaning harder into it, but its not the future of that business. It used to be that you sold the music, and all the other stuff was just promotion for the music as this thing you sold. We have to talk about music licensing. There are no founder-friendly music labels out there. You are entering a deal where you are hopefully successful and then funding all of the other things that are not successful. Spotify is one of the only major music streaming platforms not owned by a big tech company, and people want them to disentangle their revenues and their costs in a way that could sink the business a business which already doesnt make money. It's really difficult for me to trust an outside entity with these relationships and loyalties, and excruciating for me to just watch mistakes happen with no recourse.". It's been a long time coming .". We can probably model some churn based on if theyre listening to great music from the 50s or 60s. All of that was promotion for you to go spend $12 or $13 on a CD, or 99 cents on a song in the iTunes store. Its just that you cant do so in a way where there is the cost of creation and youre properly paying people for their work. Those fans arent going to stick around forever. Thats very dark. I interviewed the artist Tai Verdes a year into the pandemic and he broke out his entire career on TikTok. With music, the expectation is that it is effectively free. The ticket-selling site paused the Central Standard Time queues, delayed the West Coast times and pushed the Capital One presale to Wednesday to accommodate the demand. Streaming is currently very much still a part of that. You get the entire catalog of recorded music, in a way that Netflix doesnt have everything or HBO doesnt have everything. What happens after you submit a ticket request? "You were selected for this opportunity because you have been identified as a fan who received a boost during the Verified Fan presale but did not purchase tickets," it continued. "Even our competitors want to come on our platform. It's really difficult for me to trust an outside entity with these relationships and loyalties, and excruciating for me to just watch mistakes happen with no recourse.". Swift reported over Twitter. We've been doing this for decades together and over the years, I've brought so many elements of my career in house. They have been pretty obvious and pretty explicit with their own investors that renting music from labels and then selling it for pennies is not a great business model. It used to be that people spent $20 on an album, and if we sold a lot of albums, then we made a lot of money. Many would say that one of the things that streaming has done is it has created a situation where there are forecastable, projectable revenues that say, Hey, this is how many people are listening to this music. Right? If were at this moment in a 20-year cycle where everyone is unhappy with how this model is working, outside of probably the labels, then there is opportunity for someone to do something very creative and disruptive. "It's really difficult for me to trust an outside entity with these relationships and loyalties, and excruciating for me to just watch mistakes happen with no recourse. Everything has just become more expensive in our world with inflation. For Spotify and all the other streamers, its not great, because it means you cant control your costs. But yes, its just another place where the economics are not in the favor at all of the people producing the material. There are people that make middle-class livings by doing Patreon and other subscriber-based tools that kind of exist at a hybrid of music and other content. A lot of songwriters liked that model. That is more or less how the streaming model works. What Im getting at is that the marketing funnel is really hard. There are some very meaningful, projectable revenues that can be made if you own all of your recordings, so she is taking those actions. That helped persuade me eventually, but most of us were just trying to listen to everything that we wanted whenever we wanted. The greatest hits record is a really interesting example. ", "Last week, the competition problem in ticketing markets was made painfully obvious when Ticketmaster's website failed hundreds of thousands of fans hoping to purchase concert tickets," said Klobuchar in a statement, citing how the "high fees, site disruptions and cancellations" customers were faced with showed that Ticketmaster "does not face any pressure to continually innovate and improve. Burn. in commercials. I remember Steve Jobs saying, People dont want to rent their music. Its simple, it makes sense, its great for indie artists who are often devalued, and its great for fandoms to make sure that their money is really going to the people that theyre listening to. Do they know theyre navigating it? Steve Aoki told us why hes doing the Aokiverse. It seems like in the past two years especially, it has remodeled the music industry. In 2020, you could have one breakout song that had hundreds of millions of streams on it on TikTok. High demand for Taylor Swift concert tickets led Ticketmaster to delay the West Coast pre-sale. All rights reserved. They want to own it. There is so much that is similar, especially the labels that have sustained, but how we interact with music and who distributes that music has radically changed. How did that war play out in the beginning? EMI was eventually bought by Universal, so there was a lot of consolidation on the label side. In 2014 to 2017, this was kind of the height of Taylors fight with the streamers. What do you think a label is looking for? They are so excellent at turning music into whole worlds. / CBS News, Taylor Swift is speaking out amid the controversy surrounding Ticketmaster's handling of her upcoming "Eras" tour. In response to the report, Live Nation issued a statement on its website, saying that it "takes its responsibilities under the antitrust laws seriously and does not engage in behaviors that could justify antitrust litigation. I would pick Lil Nas X as well. A group of 25 incensed Taylor Swift fans from across the country are suing Ticketmaster for fraud and intentional misrepresentation after last month's Eras tour debacle. "I Waited 5+ Hours In The Ticketmaster Queue": Teen Is Accused Of Ruining Wedding After She Refused To Give Her Ticket To Taylor Swift's Concert To The Bride . Listeners, on the other hand, were very pleased because they got everything all the time. Thats usually the best outcome. They cant control their costs. Lets talk about the last $20 that the industry thinks it might be asking for. People want higher payouts per stream, and they want streams that are fair to artists and actually connected to their subscription. Since it cannot sell music in that one-to-one transaction, it is forever on the hunt for the $20. The vast majority of Spotifys revenue goes to rights-holders, and yes, rights-holders are a stand-in mostly for labels. He creates whole media cycles off of the things that he makes. That is the big question. Apple Music is going to be fine because the iPhone is fine, right? Are there any artists that jump out to you that have pulled this off besides the Justin Biebers and Charlie Puths of the world? He is a master of the platforms, and he makes compelling and well-produced content. Only ticket buyers who were verified were permitted to enter a queue. Taylor Swift addressed the recent controversy surrounding Ticketmaster's handling of tickets for her upcoming Eras tour. "sitting in the Ticketmaster queue while its paused really has me wishing i never heard a Taylor swift song in my life and that i didn't know who she was," another user added. If chosen for the presale, fans were sent. Thats really interesting to me, because the thesis of this conversation is that we have had 20 years of streaming and this model seems like its teetering. She was like, Im out of here. This whole episode actually started because our team was talking about Taylor and her masters. November 18, 2022 / 1:42 PM Its the same one. LOS ANGELES, CA Trying to buy Taylor Swift tickets for the Eras Tour? Getty Images I think we have laid out a case now for the change that has happened in the industry and how Taylor Swift and her record releases fit into it and her disputes. I think betting against streaming is perhaps unwise, but given that every supplier and musician is extremely unhappy at the moment, it seems like prices need to go up and it seems like this whole thing is a little bit on the edge. Touring is certainly doing really well for her. Leading the charge is Utah interior designer Julie Barfuss, who tweeted last month that she spent more than nine hours on the SeatGeek site attempting to buy Swift tickets. But that share of the 100,000 songs a day that are being uploaded to Spotify from artists that are just getting going, I think a lot of those might actually never even come close to collecting $20. It seems like every tech company has tried to do that in the last three years, and it doesnt seem like people are pouring in to do lots and lots of live audio. From the listeners and the artists point of view, its like, What? Its really easy to say to listeners, Hey, this thing doesnt make any sense, but that is the business model that we have all bought into, whether or not were conscious of it. Well, yeah. Everyone was putting their albums on streaming, and people were having a great time exploring Spotify. The singer commented on the issue on her Instagram story on Friday, saying that . She knows that super fans will buy not only vinyl, but also the super deluxe vinyl version of the collectors thing and blah, blah. Talk to us about the CD era. We can talk. Certainly, the most successful are the K-pop groups. The Post reached out to Ticketmaster for comment on the lawsuit. We have to see how big your TikTok is before we ever sign the deal.. Update: On Thursday, Nov. 17, Ticketmaster tweeted, "Due to extraordinarily high demands on ticketing systems and insufficient remaining ticket inventory to meet that demand, tomorrow's public on-sale for Taylor Swift | The Eras Tour has been cancelled.". Its an unusual part of the licensing arrangement in the United States, and its not common elsewhere. It was just three years later that streaming became the predominant revenue source for recordings. TAYLOR Swift is set to release more tickets for her The Eras Tour after thousands of fans missed out on Ticketmaster. What was the structure of the industry in the 2000s? Swift had been set to perform the "Lover Fest" tour in 2020, but it was canceled due to the coronavirus pandemic. Those with Capitol One on-sale codes were rescheduled to buy tickets Wednesday at 2 p.m. local venue time. She also shared the names of the performers who will be joining her onstage for her opening acts, including Paramore, Phoebe Bridgers and HAIM, before ending with a message to her fans: "I can't WAIT to see your gorgeous faces out there. As the lucky fans who were selected for the presale attempted to join the waiting room queue for tickets, Ticketmaster is reportedly crashing on many people's devices. Your expectation is, This better be amazing. Thats creating this upward spiral of, I want a better show. If you were a songwriter like Taylor Swift, you would also get a cut of the publishing royalties. They give you the movies that they have licensed, then things just disappear and you no longer have them. She has committed hard to the songwriting and music thing, and this next tour is set to supposedly maybe make her a billionaire. Microfiches do that. We've received your submission. And the U.S. Senate subcommittee that handles antitrust and consumer rights matters revealed it plans to hold a hearing to discuss concerns about Ticketmaster in the wake of the Eras errors. While appearing on The Graham Norton Show, the "Bejeweled" singer first teased an upcoming tour tied to the release of her latest album. So Taylor Swift puts out her first CD in 2006. Taylor Swift is speaking out amid the controversy surrounding Ticketmaster's handling of her upcoming "Eras" tour. Charlie, I think the algorithm might be better than you think. The services are built on music, like audio trends, dances, and memes. TikTok isnt like, Hey, heres the link to a page to be able to easily go and check out all this other stuff. Its not going to do that until it has to. Pennsylvanians experiencing problems using the site should submit a complaint to my office: https://t.co/ZMqsSY0N2I. On Nov. 18, Swift spoke out about the fiasco in a message to her fans via her Instagram Story. Youre not going to get the US consumer everywhere you go around the world. The 33-page lawsuit was filed Friday in Los Angeles, attorney Jennifer Kinder told The Post. They had raised the prices when they went from vinyl and cassettes to CDs. I was one of those listeners. The suit also alleged that Ticketmaster provided more codes than ticket allotment and scheduled the general ticket sale "knowing they would not have the quantity necessary" to fulfill the demand. Eras will be Swifts first tour since 2018, in honor of her 10th studio album, Midnights, which dropped in October. It gets harder and harder to eke more dollars out of the rest of the globe. You use TikTok to get someone to follow your Spotify, then they eventually go to your merch page, then they buy some merch, then they go buy a ticket, and then they eventually show up at your tour, et cetera. At last, some good news for Swifties came on Dec. 12, when select fans received emails notifying them that they would get a second chance to purchase Eras tickets. There is no shortage of stories of artists, musicians, and songwriters being short-shrifted throughout the entirety of the music industry. Its something that you already briefly mentioned, which is that people are developing their own audiences before they ever go to a label and sign a deal. There are just countless ways that people are trying to use these, including ownership of actual music, being able to have an exclusive license to music, or weird pictures of gifs that were made by an AI. "Congratulations, you have been selected to participate in a limited-time opportunity to request to purchase 2 tickets to Taylor Swift The Eras Tour," the note read, per Billboard. I dont know. You want to own the most amount of that master recording as you possibly can. She said, No, Im not going to put it up on Spotify., Thats a sea change moment for the industry, because until that second, streaming was this other thing that was happening. I had Loverfest tickets (which supposedly boosted me). That turned into a weird interstitial revenue moment for the industry. Ticketmaster Will Sell 170,000 Remaining Tickets to Taylor Swift's Eras Tour Over Next Four Weeks, Taylor Swift Fans Planning to Sue Ticketmaster After Eras Tour Ticketing Controversy: Report, Ticketmaster Apologizes to Taylor Swift Fans, Blames Issues on 'Bot Attacks' and Record Traffic, Ticketmaster Cancels Taylor Swift Eras Tour General Ticket Sale After 'Extraordinarily High Demands', Taylor Swift Says It 'Pisses' Her Off That Fans 'Had Such a Hard Time' Purchasing Eras Tour Tickets, Taylor Swift Adds 8 New Dates to Her Eras Tour: 'I'll Get to See More of Your Beautiful Faces', Taylor Swift Announces Dates for 'Eras' Tour: 'A Journey Through the Musical Eras of My Career', Joe Jonas Jokes He'll 'Get in Line' for Taylor Swift Tickets to Surprise Wife Sophie Turner. 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